Before purchasing, review carefully the technical specification of the tokens that you are going to order regarding the compatibility with your infrastructure. The technical specification for each OTP token model is presented on the corresponding token page on the website. If a token is found unsuitable because the user did not review the device's technical specifications before ordering, all costs for returning the device will be borne by the customer.
Protectimus OATH tokens use the TOTP time-based algorithm for generating one-time passwords. Thus, this product contains a built-in clock that may become desynchronized. Per RFC 6238, the time difference between the token and server should be monitored by the server software. Protectimus warranties don't cover a time desynchronization of fewer than 3 minutes.
The warranty period for Protectimus hardware OTP tokens is 12 months and 2 weeks from the moment a device is shipped to its recipient. The warranty is valid under normal operating conditions and the absence of mechanical damages.
We offer two shipping options:
- standard postal shipping: 2 to 6 weeks;
- and express shipping: 5 to 10 business days.
You can select your desired shipping option when ordering tokens on the site or by contacting Protectimus customer service at email@example.com. After your order has been shipped, we will send you a tracking number.
Protectimus Limited is not responsible for the work performed by shipping services, delays in shipping, or loss of a parcel due to the fault of the shipping service. But we take all possible reasonable measures to facilitate the expeditious delivery of your order.
Depending on the laws of any given country, there may be additional fees (duties, taxes, etc.) associated with the customs clearance. It is the buyer's responsibility to pay any duties and taxes required by their local customs authority.
If we decide to make any changes on this page, we will update the date of modification below.
The document was last modified on October 23, 2020.